BLOODY RUDE BITCH VS MR NICE GUY

work's slowly piling up when the promotion is getting attractive and when it's nearing to some holidays.
still can't really say that i'm busy like a bee, but almost every minute i am occupied with either phone calls or walk in customers.

Things get a little bumpy at work today due to some rude bitch who came down to make some payment for her japan trip.
she's demanding.. and i mean REALLY DEMANDING kind.
WHY?
usually when some customers make requests.. it's either they request for non-smoking rooms.. or window seats on board flights etc.. we, as a counter staff will key in all the requests in our system in the "NotePad" column so that whoever is doing the follow ups will read through and know what's going on in between.
and guess what?
i was shock to see a WHOLE LONG ESSAY KINDA LIST OF REQUESTS from this awfully rude bitch!
she said she DIE DIE also wan a window seat.
she DIE DIE also wan adjoining rooms with her tour mates.
she DIE DIE MUST HAVE all her requests confirmed.
come on man!
please go www.dictionary.com and check up what is the meaning of "REQUEST" u dumb arse!

THAT'S NOT ALL!!!

she wants me to check & go through the tour fare with her all over again. i was like.. HELLO?! u mean u paid a deposit for something you do not know how much is it or what you're paying for?

WAKE UP YOUR FUCKING IDEA!!

*rolls eyes*

then, while going through the tour fare with her.. 2 of my customers came down to look for me. so i asked them to take a seat first while i attend to tat bitch. So they just sit on a chair that is about 2 seats away from the bitch. while waiting, they're chatting softly so as not to disturb our conversation. then guess what?

THAT FREAKING BITCH STARE AT MY CUSTOMER AND STARE AT ME!
TOOK MY PEN THAT SHE IS HOLDING TO WRITE DOWN THE PRICES THAT I AM GOING THROUGH WITH HER, BANG IT ON MY TABLE IN FRONT OF ME AND SAID,
"Can you ask them to sit else where or not? they are fucking noisy and i can't concentrate you noe?!"

FUCK YOU!

if i ask u to tell everyone in the coffeeshop to keep quiet and don't talk cos you want to concentrate eating your food if not you will suffer from indigestion due to NOISE and you can't concentrate on your meal, WOULD YOU DARE??

TSK!

freaking moron.
beware of KARMA!

i'm praying hard to see how you will feel if one day your kid tells u to shut up cos he or she can't concentrate on something due to YOU being NOISY.

i will definitely be the first person to point at your face and laugh out loud.

well, i'm sure everyone in the service line will noe.. u're bound to meet some very nasty customers just like the one i mention above.
and there will definitely be times when u bump into some really nice ones.

just like on last sunday.

i was serving this family of 3, booking some budget airlines ticket for thier bangkok trip.
the 3 of them are booking a total of 7 tickets altogether and cos some of the passport particulars are not in good order, they have to call home to ask them to check so that they can write it down for me to do all the necessary reservations.

took me almost 1hr40min to finish doing thier reservations.

during the process, they also asked me about other stuffs regarding other countries like Taiwan and Korea. So i try to find out and provide them the answers they wanted.
The father was smiling and seemed very satisfied with the service and asked me if our company has a feedback form.
I said yes and jokingly replied, "wah ~~ don't complain me leh ~"
HAHAHAHA!!
all of them laughed and the mother said "no lah ~ i wan to feedback on ur excellent service"

*strikes a pose*

oh well..
finally..
do you noe that it feels really good to have your efforts recognised by people?
and some small little actions like writing you a compliment letter will make your day?
it really feels good you noe?

*BEAMS FROM EAR TO EAR*

just by thinking of this nice group of customers, my blood stops boiling for that rude bitch already.
tee hee hee ~

The New Place.

First day of work..
I believe this is the day that majority of u will drag yourself to the new place..
Minority of you will be excited and looking forward to it.
As for myself, i felt a little bit of both..
I am looking forward to working in a new and better environment.. but at the same time.. dragging myself to the new place is cos I don't like the feeling of getting myself to adapt to a whole new environment again. I don't noe why, but personally i feel that it is tiring.
I even have a fren saying that she knows how i feel. She said .. "It is just like u're playing a game and forgot to save it, then when u happen to lose and game over, can't load the previous data and u have to start all over again. So i understand that having to adapt to a whole new environment all over again is pretty frustrating at times. I seriously can understand how it feels."
LOL!!
What a great way of describing right?
But anyways, i'm pretty glad that things went pretty smoothly for me. Partly might be cos i've got this trade's background. So catching up with their style and adapting to it isn't much of a big problem. In fact i am very impress with how they get the newcomers started.
First few days is always training training and more training.. To me, it's like going to school and attending classes. Trust me not, it's tiring. Everyday when it is nearing 4pm.. the sleepy bug seems to grow bigger inside me and my eyes can hardly open already!
Trying to squeeze so much information at one go to our small little brains is really very taxing. I've difficulties understanding some of the countries' itineraries that they are using. So.. i kinda pitied those young little girls who will be my new colleagues with no travel background at all. I bet it will be even tougher for them to understand if i can't do it myself..
*sighs*
After attending 4 days of "class" .. tomorrow is finally my day OFF!!!!!!!!
*BEAMS FROM EAR TO EAR*
off day is a day to wake up late, a day to sleep late the nite before, a day to meet up with turkey bacon, a day to stay at home or go out if i wan to, a day to accompany my family, a day to use my computer to play games on facebook and stuffs..
seems like a list of neverending stuffs that i wanted to do.
i really wish tat 1 day can have 48 hours.. cos 24hr doesn't seem quite enough.
OH!
Speaking of which, u guys still do not know where i am working rite? Hahaha! cos i didn't reveal it in my previous post.
Yeap, I'm still back in travel line. But this time round, i'm working for Chan Brothers.
I'm officially employed by them, but no longer in the front counter..
I will be working in the Operations side.
Cos during the interview, i told the General Manager that i've been in the front counter for almost 6yr, i would like to learn how to do Operations stuffs to upgrade myself a bit and learn more things. But at the same time i also did mention to her that if they do no thave time to teach me or tinks that i didn't do a good job at that department, they can always transfer me back to front counter.. I am fine with it.
And surprisingly, she took my suggestion :D
She wants me to be attached to the front counter for 1 month.. to familiarize on how the company roughly operates before stationing me permanently at the Operations Department. :)
Working in the travel industry as a Tour Consultant for so long, this is the first time i encounter a company that actually lets all the counter staff, in fact the whole company will be off on Christmas and some other public holidays. And the eve, will be half day.
When my new colleagues and I heard this, we were like... "HAR?! Serious?!!"
Our manager was like.. "Ya.. Cos our director is a christian. So any PH that is somehow related to Christian, he will request for the whole office to be close and let all staffs rest for the day."
Tee hee hee ~ Happy!
Speaking of which, I wonder when is the company's annual dinner and dance or if there is any. Cos the D&D in my ex-company (Five Stars Tours) was very fun!
Kind of looking forward to it.
Working in this company has finally tune my body clock back to normal..
I can't even imagine myself dozing off on bed at 10.40pm last nite!
Haha!
I hope i can blend well with my fellow colleagues there. :)