work's slowly piling up when the promotion is getting attractive and when it's nearing to some holidays.
still can't really say that i'm busy like a bee, but almost every minute i am occupied with either phone calls or walk in customers.
Things get a little bumpy at work today due to some rude bitch who came down to make some payment for her japan trip.
she's demanding.. and i mean REALLY DEMANDING kind.
WHY?
usually when some customers make requests.. it's either they request for non-smoking rooms.. or window seats on board flights etc.. we, as a counter staff will key in all the requests in our system in the "NotePad" column so that whoever is doing the follow ups will read through and know what's going on in between.
and guess what?
i was shock to see a WHOLE LONG ESSAY KINDA LIST OF REQUESTS from this awfully rude bitch!
she said she DIE DIE also wan a window seat.
she DIE DIE also wan adjoining rooms with her tour mates.
she DIE DIE MUST HAVE all her requests confirmed.
come on man!
please go www.dictionary.com and check up what is the meaning of "REQUEST" u dumb arse!
THAT'S NOT ALL!!!
she wants me to check & go through the tour fare with her all over again. i was like.. HELLO?! u mean u paid a deposit for something you do not know how much is it or what you're paying for?
WAKE UP YOUR FUCKING IDEA!!
*rolls eyes*
then, while going through the tour fare with her.. 2 of my customers came down to look for me. so i asked them to take a seat first while i attend to tat bitch. So they just sit on a chair that is about 2 seats away from the bitch. while waiting, they're chatting softly so as not to disturb our conversation. then guess what?
THAT FREAKING BITCH STARE AT MY CUSTOMER AND STARE AT ME!
TOOK MY PEN THAT SHE IS HOLDING TO WRITE DOWN THE PRICES THAT I AM GOING THROUGH WITH HER, BANG IT ON MY TABLE IN FRONT OF ME AND SAID,
"Can you ask them to sit else where or not? they are fucking noisy and i can't concentrate you noe?!"
FUCK YOU!
if i ask u to tell everyone in the coffeeshop to keep quiet and don't talk cos you want to concentrate eating your food if not you will suffer from indigestion due to NOISE and you can't concentrate on your meal, WOULD YOU DARE??
TSK!
freaking moron.
beware of KARMA!
i'm praying hard to see how you will feel if one day your kid tells u to shut up cos he or she can't concentrate on something due to YOU being NOISY.
i will definitely be the first person to point at your face and laugh out loud.
well, i'm sure everyone in the service line will noe.. u're bound to meet some very nasty customers just like the one i mention above.
and there will definitely be times when u bump into some really nice ones.
just like on last sunday.
i was serving this family of 3, booking some budget airlines ticket for thier bangkok trip.
the 3 of them are booking a total of 7 tickets altogether and cos some of the passport particulars are not in good order, they have to call home to ask them to check so that they can write it down for me to do all the necessary reservations.
took me almost 1hr40min to finish doing thier reservations.
during the process, they also asked me about other stuffs regarding other countries like Taiwan and Korea. So i try to find out and provide them the answers they wanted.
The father was smiling and seemed very satisfied with the service and asked me if our company has a feedback form.
I said yes and jokingly replied, "wah ~~ don't complain me leh ~"
HAHAHAHA!!
all of them laughed and the mother said "no lah ~ i wan to feedback on ur excellent service"
*strikes a pose*
oh well..
finally..
do you noe that it feels really good to have your efforts recognised by people?
and some small little actions like writing you a compliment letter will make your day?
it really feels good you noe?
*BEAMS FROM EAR TO EAR*
just by thinking of this nice group of customers, my blood stops boiling for that rude bitch already.
tee hee hee ~
still can't really say that i'm busy like a bee, but almost every minute i am occupied with either phone calls or walk in customers.
Things get a little bumpy at work today due to some rude bitch who came down to make some payment for her japan trip.
she's demanding.. and i mean REALLY DEMANDING kind.
WHY?
usually when some customers make requests.. it's either they request for non-smoking rooms.. or window seats on board flights etc.. we, as a counter staff will key in all the requests in our system in the "NotePad" column so that whoever is doing the follow ups will read through and know what's going on in between.
and guess what?
i was shock to see a WHOLE LONG ESSAY KINDA LIST OF REQUESTS from this awfully rude bitch!
she said she DIE DIE also wan a window seat.
she DIE DIE also wan adjoining rooms with her tour mates.
she DIE DIE MUST HAVE all her requests confirmed.
come on man!
please go www.dictionary.com and check up what is the meaning of "REQUEST" u dumb arse!
THAT'S NOT ALL!!!
she wants me to check & go through the tour fare with her all over again. i was like.. HELLO?! u mean u paid a deposit for something you do not know how much is it or what you're paying for?
WAKE UP YOUR FUCKING IDEA!!
*rolls eyes*
then, while going through the tour fare with her.. 2 of my customers came down to look for me. so i asked them to take a seat first while i attend to tat bitch. So they just sit on a chair that is about 2 seats away from the bitch. while waiting, they're chatting softly so as not to disturb our conversation. then guess what?
THAT FREAKING BITCH STARE AT MY CUSTOMER AND STARE AT ME!
TOOK MY PEN THAT SHE IS HOLDING TO WRITE DOWN THE PRICES THAT I AM GOING THROUGH WITH HER, BANG IT ON MY TABLE IN FRONT OF ME AND SAID,
"Can you ask them to sit else where or not? they are fucking noisy and i can't concentrate you noe?!"
FUCK YOU!
if i ask u to tell everyone in the coffeeshop to keep quiet and don't talk cos you want to concentrate eating your food if not you will suffer from indigestion due to NOISE and you can't concentrate on your meal, WOULD YOU DARE??
TSK!
freaking moron.
beware of KARMA!
i'm praying hard to see how you will feel if one day your kid tells u to shut up cos he or she can't concentrate on something due to YOU being NOISY.
i will definitely be the first person to point at your face and laugh out loud.
well, i'm sure everyone in the service line will noe.. u're bound to meet some very nasty customers just like the one i mention above.
and there will definitely be times when u bump into some really nice ones.
just like on last sunday.
i was serving this family of 3, booking some budget airlines ticket for thier bangkok trip.
the 3 of them are booking a total of 7 tickets altogether and cos some of the passport particulars are not in good order, they have to call home to ask them to check so that they can write it down for me to do all the necessary reservations.
took me almost 1hr40min to finish doing thier reservations.
during the process, they also asked me about other stuffs regarding other countries like Taiwan and Korea. So i try to find out and provide them the answers they wanted.
The father was smiling and seemed very satisfied with the service and asked me if our company has a feedback form.
I said yes and jokingly replied, "wah ~~ don't complain me leh ~"
HAHAHAHA!!
all of them laughed and the mother said "no lah ~ i wan to feedback on ur excellent service"
*strikes a pose*
oh well..
finally..
do you noe that it feels really good to have your efforts recognised by people?
and some small little actions like writing you a compliment letter will make your day?
it really feels good you noe?
*BEAMS FROM EAR TO EAR*
just by thinking of this nice group of customers, my blood stops boiling for that rude bitch already.
tee hee hee ~
